I booked this service for my daughter and her boyfriend. About a minute after the van, Supershuttle, dropped them off at the hotel, my daughters boyfriend realized that he left his sunglasses on the dashboard. They were the last passengers dropped off. He called the main phone number to see if he could get the number of the van driver so they could come back. The company said to fill out an on line lost item claim form which he did immediately. He received a response that nothing had been turned in. I would not use Supershuttle again.
I wouldn't recommend taking this service ! The supervisor from Super-shuttle was rude and threaten me when I commented on how unorganised their service was. We waited for nearly 2.5 hours before they gave us a yellow cab voucher and asked us to catch a cab to our hotel instead. Please do not waste time and money on this lousy shuttle service provider !