Fantastic tour and well worth the effort. Our guide, Brett, was friendly, informative, helpful, and got to know everyone on the trip. Pick up was on time and easy from central locations across Melbourne's CBD. Our tour got hit with detours thanks to massive brush fires in the area but we were able to see everything and it never felt rushed. Highlights: 12 Apostles, Great Ocean Road, Loch Ard Gorge, rain forest walk, wild kangaroos, wild koalas, and Torquay beach at night.