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Tour started out well but crashed and burned at the Vatican. Early morning pick-up was timely. Dropped off at Colosseum where Grey Line Carrani Tours staff seemed confused as to what they should do with our group of 3. It was our understanding per the web site that our tour would start at the Vatican versus at the Colosseum. Finally after much discussion and waiting we ended up joining the Colosseum tour. Our guide was very good. Knowledgeable and he had a great sense of humor. First part of the tour was a winner and we had no complaints. Our guide escorted us to an area where we met another couple and their daughter and we were escorted to a nearby restaurant for lunch. Nothing spectacular, but it met our needs. A bus picked us up after about an hour and we were transported to the Vatican. Upon arriving, we were assigned a guide for our tour. She informed us that the Basilica had closed at 1 PM and we would not be able to access the sight. Their was a Papal mass scheduled for the next morning and it was usually closed the day before as a result. Those in our group were all upset over this revelation. I specifically asked why our tour was not started at the Vatican - as noted in the tour information - versus the Colosseum so we could have accessed everything in the morning. The guide said she did not know and could not give me an answer. As we began the tour it was obvious the tour guide was knowledgeable, but was having a hard time capturing the full attention of the group. The Colosseum guide in the morning was better suited to relating to the group and offering an a keen perspective and an often off -beat perspective on things. Just before visiting the Sistine Chapel our guide instructed us to hurry to the Chapel, because she was informed it would be closing early. She would meet us at the exit in about 20 minutes after we had enjoyed our visit to the Chapel. Our group waited for the guide at the exit of the Chapel for over 30 minutes and she was no where to be found. Our group continued through the Vatican without guidance, but enjoyed each others company. We inquired, but were not able to gain information as to how we could access St. Peter's Square without exiting the Vatican entirely. My family and I exited at closing and had to walk several blocks to gain entrance to St Peter's Square at an alternate gate. Over all greatly disappointed in the Vatican tour and failure of Grey Line I Love Rome by Carrani Tours. I did contact Viator regarding the issue without resolution. I would not recommend this tour operator. The response I received from Viator was that the tour operator states that the Library at the Vatican was open and made available to our tour as a substitute for the Basilica. This was never communicated to anyone and we never did see the library. My question regarding the morning change was never answered and the tour operator should have known the Basilica was going to be closed due to the next day's Papal mass. Very disappointing.
Attended the tour with my husband. Our tour was extremely LONG, if you are doing this please come prepare there is a LOT of walking. I really enjoyed the tour, first we went to the Colosseum which included a walk next door. You get a very good visual and understanding on how the people in Rome lived. You learn about the rulers and how Rome is like a Lasagna of history. The lunch was a HUGE pizza pie, couldn't finish it. We then went to the Vatican LOTS of more walking. The weather was about 84 degrees and I was sweating but Rome has lots of water that you can drink for free public water fountains, great tasting water. I learned so much and the architecture is amazing, pictures can not grasp the beauty of seeing It in person. We had two different tour guide the guide for the Colosseum was very nice and detailed. The guide for the Vatican was good but the crowed made it more difficult to hear and get all the information needed. If your time is limited like ours then this tour is great.
Our tour guide did a great job of explaining everything and was very engaging! I loved how she showed some pictures of what areas would have looked like back then. It really brought it all together! Our Vatican guide did a great job also! He was entertaining but educational. Enjoyed both guides!
Our One day tour was really two half day tours. No big deal to us, but things were a little unorganized in-between the two.
The line at the Colosseum was very long! Skip-the-line is definitely the way to go. You get in much faster with a group. Our guide was great. We learned a lot about the history of the Colosseum and the surrounding area. You will walk a lot!
It's hard to imagine going to Rome and not seeing The Vatican. I would say it's a must. However, the Vatican was mobbed. Even the tour group lines were long but moved much faster. Again, Skip-the-line is the way to go! Our Guide at the Vatican, Linda, was fantastic. She was entertaining, knowledgeable and funny! Since it was crowded it was hard to keep together as a group. She did a very good job of herding us around. There's so much to see. So many rooms to go through. It's hard to take it all in. The Sistine Chapel was not quite what I expected. It was crowded. They do want to you to be reverent so you're asked to be quiet. There were people in the Chapel shushing you. That was unexpected, but understandable.
The hotel pick-up and drop-off is great. I wouldn't recommend driving anywhere!
This was a good tour but it does take all day to do both. You won't have time to see anything else.
Lunch was horrible. Restaurant staff very nasty. Drapes in restaurant fell while waiting to be serve and place very very warm. no air-condition. did not even know 6 tourist missing from group. had to look for her and miss half the tour. need better guides giving instruction to tourist. Same happened in the Vatican. Lost the guide due to poor instruction....unacceptable..
Amazing. Both guides were fabulous. Best thing I did was to try to book this trip 24 hours before it began, so happy I was able to get in. I wasn't cheap but it was worth every penny! If you are thinking about it or still researching/reading reviews to find the best one.... STOP...... and BOOK IT!
The tour guides were super knowledgeable. It was quite organized. The lunch was a bummer....food not good and was held in a very cramped, hot restaurant. I think whoever books this tour should be aware that it is VERY rigorous....LOTS of hills, steps, walking over VERY uneven surfaces.....And, in the summer, most of it in the hot sun. This would be a very long day for older people or anyone that can' walk for 7 hours straight. If you're up to that, it's great!