When we got off the boat, we had to take the shuttle to the meeting place and we met a lovely young woman with a sign with our name. She took us to our driver - Michael. He was great. He asked what we wanted to do and if we wanted to see the vatican. Since we said yes, and it was a Wednesday, he called to see if it was open in the morning. Since it was, we went there first. This was our only snafu. I had written in advance to see if I should get advanced tickets to anything but the response was that they would help us with any tickets we needed. I would recommend getting tickets in advance for what you want to do - although make sure your group is large enough that you won't be grouped with another group - otherwise that won't work well. I wish there was better communication around logistics. They recommended a tour guide so we could miss the line. Great suggestion - we thought. We met the tour guide at 10. She gave us an overview, then 2 more small groups joined and we listened to the overview again. We bought tickets, and about 10 more people joined the group. By the time we actually headed into the vatican, it was 11:15. For one hour and 15 minutes,we could have stood in line, paid less and seen it on our own. We ended up leaving the group and going on our own anyway because it was taking way too long. That was our only disappointment. On the way back to the meeting point, we did get separated because it was too long of a walk for my mom. However, Michael helped us connect and we diverted a disaster there, and Michael was great. We then headed to lunch which was spectacular. Michael suggested a great restaurant with amazing food. Then, we headed to some highlights. The only thing we didn't get to do was go into the coliseum which my boys really wanted to do, but we spent so much time at the vatican we ran out of time. We did see the trevi fountain, ruins, and a lot more stops that were fabulous. I would recommend.