The trip to Florence was about 3 hours one way. Our family of five got picked up from where we were staying in on time. Our driver, Boris, was friendly and polite. Beware if you get dizzy easily - I suggest bringing motion sickness medicine along with for the trip to and from Florence. It was a bit disorganized as we were off schedule due to difficulty finding parking in Florence. We arrived in Florence and he gave us a small tour, but followed us around while on his cellphone the whole time. We suggested eating lunch as soon as we got there. The tour said that lunch was it included, but there was a bit of confusion with our driver. We embarrassingly had to remind him that it was included in the tour, asked him to pay for our lunch and he apologized for the confusion. We later left for Pisa and it took about 2 hours. We spent a bit of time touring both the cathedral and dome and he did not rush us at all, although we were on our own. The drive home was about 3 hours long and exhausting to say the least. He was considerate in taking bathroom breaks on the way there and back from Florence. Would recommend having a good night sleep before the trip. On the day of make sure that you bring snacks and drinks as this is a long drive.