The tour was listed as starting at 5:30pm, but to be 10 minutes early. I arrived just a few minutes before 5:30 and waited and searched around the designated meeting point on the 3F of the Shinjuku bus terminal near the tourist information area. I didn't see anyone, so thinking I had the wrong spot, I walked around the area. I finally called the tour group and I was informed that the group had already left, and that the tour started at 5:20. The rep said he would provide my phone number to the tour guide who would call me back, but never did. If the tour starts at 5:20, then this should be updated in the description. I was very disappointed.