Dear Vladimira,
Warmest greeting from Easytours24h,
Thank you so much for your using our Ninh Binh day trip & sharing amazing, valued reviews.
We're very happy when you enjoyed our services & activities Overall.... Ninh Binh is very beautiful - Like a "Ha Long Bay on Land". It should not be missed on the trip to Vietnam.
We're very sorry about the trouble with bikes, that's very busy day & you're last one, so we cannot give you better choice. Bike activity is around 30 minutes on this package day trip but we deeply understand that you've got bad experiences. All team, including tour guide, staff, our boss... have contacted & given you an apollogy & thank you very much for your kind acceptation that & you also agreed that you will leave this trouble behind & just remember our good services, other parts of package trip & beautiful landscapes in Ninh Binh. We've done seriously with our team & make sure that we've improved them. We also continue to check & improve bikes every afternoon after customers using them.
We highly appreciated your strongly your suggestions & recommendation 👍!
Our team will keep the hard works up to bring clients more than happy like you!
Wish you all the best!