Not Recommended - Not a Small Group & Very Disappointing
Golden Bridge & Ba Na Hills Full Day Small Group From Danang City | oct 2019
Went on this day trip on 27th Jul 2019. The experience from hotel pick up to end of trip was poor and very disappointing.
The bus driver picked us up an hour late! I tried many times to call the contact person but there was no answer. Tour company made no attempt to contact me. Once we got onto the bus, the tour guide spoke in Vietnamese 95% of the time even though we had paid a premium for a tour in English. Horrific!!!! The reason given was that as majority of people were local that the tour would be in Vietnamese. Outrageous! I have never had such a poor experience with Viator before...and at this price point. All my previous Viator tours in Thailand were superb.
The tour guide definitely lacked communications skills in English, rounding up the group.
The food at the buffet spot was good though. TIP - don't take this tour on weekends - the crowd is terrible, especially mainland China tourists who are rude and very unpleasant.
So my question is....isn't Viator supposed to maintain the same standard across countries? Please check on your local tour operators!
… Leer más