I am not sure who told you that. Stop 14 is actually listed and called "the Apartheid Museum stop" and you would have noticed that this museum remains closed, which is why we currently don't service this stop. There is also signage at the bus stop advising this.
We also offer live bus tracking which is advertised all over so there would have been no need to wait for 3 hours, especially given that our buses stopped at bus stop 13, just across the pedestrian bridge, located at the Gold Reef City Casino and Theme Park, every 60 minutes.
We are sorry you felt your day was ruined but we do feel all resources needed to find our buses are advertised and delivered.