I am so sorry that this was your experience and not at all acceptable. Please could you send us your details to bookings@gondolas.co.za marked for Jeffs attention and the owner will give you a call personally. We would like to apologize and see what can be done to make things right. Again - our deepest apologies from management - this is not the service we are known for and we really would like an opportunity to connect with you personally.
We have tried to call and whatsapp but have not been able to get hold of you. Please be aware that the booking ticket does require you to meet at the gondola dock and not at the shop which would be closed after hours. Because of the delay in getting to the dock, our operator was compelled to take the next bookings. We are so sorry that you missed your ride and would like to try and make good your bad experience. Please email us.