Santuario Histórico de Machu Picchu Machu Picchu se encuentra a 2.430 m sobre el nivel del mar, en medio de un bosque tropical de montaña, en un entorno de extraordinaria belleza. Probablemente fue la creación urbana más sorprendente del Imperio Inca en su apogeo; Sus gigantescas paredes, terrazas y rampas parecen como si hubieran sido cortadas naturalmente en las escarpas de roca continua. El entorno natural, en las laderas orientales de los Andes, abarca la cuenca del Amazonas superior con su rica diversidad de flora y fauna. Integrado en un paisaje dramático en el punto de encuentro entre los Andes peruanos y la cuenca del Amazonas, el Santuario Histórico de Machu Picchu se encuentra entre los logros artísticos, arquitectónicos y de uso del suelo más importantes del mundo y el legado tangible más importante de la civilización inca. Esta es una experiencia inolvidable de viaje redondo desde su hotel a las imponentes montañas que rodean el sitio de Machu Picchu.
Great visit to Machu Picchu but disappointed with poor communication at return leg
, jul 2019
The returned train ticket stated destination Poroy. When we arrived at Poroy, there was no assigned taxi waiting for us. We ended up sharing a taxi with other tour members to town.
Your tour operator insisted that he communicated to us to alight at Ollaytaytambo and an assigned taxi would take us back on a 2hr car ride to Cuzco. All 3 of us did not remember it being communicated. We followed what the train tickets said - destination Poroy n alighted there...which incidentally is just a mere 20min taxi ride from Cuzco.
Appreciate better communication in future to avoid such mixups.
Machu Picchu was Excellent but tour operator was VERY VERY UNPROFESSIONAL. They didn't have the train tickets ready. Had me wait in line to collect the ticket while he went to drop off other clients. I almost missed my train because of long wait and didn't get opportunity to have breakfast because of the short time. I was not the only client they messed up with, some of the clients either didn't have their train tickets ready and were put in different trains or the tickets to enter the site. It was a total chaos and very unprofessional. I NOT EXPECT THIS FROM VIATOR.
Good morning Sir. Your tour was 25/06, one day after Cusco´s festivities took place, I explained to you that everything was closed on 24/06 because of that. We bought but we could not have a way to print them. It was misfortunate that we tried to arrange the best we could. I think we succeed on that. I present you my apologies if it was not 100% perfect. I really appreciate your review and grade. We will work on all those little issues to maintain our agency in constant progress to give you all the best. Have a wondrous day.
Trip started well communication was very good through the app what’s up tickets were left at the hotel as indicated. Pick up was good for the trip to Machu Picchu travel to the train station was good. Once we reached Machu Picchu park no guard was to be found spent 10 to 15 minutes looking for a guy that was supposed to be there finally negotiated price with another guide and original guy then shows up this was very embarrassing for our group as we had already negotiated a price and we continued with the guy that was hired. The guy that was hired was very hard to understand we received very information. This was my third time to Machupiccu and knew How is should have been.
Van ride home was horrible. Several ended ups sick due to very bad driving and one threw-up.
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