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Pompéi et le Vésuve au départ de Naples - Low Cost, High Experience

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Naples, Italie

À partir de 45 $US

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icon8 heures  (environ)
Billet mobile
iconProposé en : Anglais

Vue d'ensemble

Passez une journée à explorer Pompéi et le mont. Le Vésuve en visite guidée. Tout d'abord, visitez le site archéologique de Pompéi, qui a été enseveli dans la lave et les cendres volcaniques à 79 après J.-C. Puis dirigez-vous vers le sommet du volcan et faites une courte randonnée autour du cratère, qui fait partie d'une réserve de biosphère classée par l'UNESCO.
  • Visite guidée d'une journée
  • Visitez le site archéologique de Pompéi
  • Randonnée autour du cratère du mont. Vésuve
  • Prise en charge et retour à l'hôtel inclus

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Avis de voyageurs Viator
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Low cost, Low experience
CarolineH2360
, janv. 2019
First, I would like to comment on the disorganisation of the tour from the outset. From pick up, it involved changing buses half way through the journey to Mount Vesuvius. On this journey, we were then told that there would be no visit to Mount Vesuvius due to a landslide making the route impossible. Whilst disappointing, this was understandable. We were then offered the choice of two trips, The Herculaneum or Amalfi Coast. We opted for the Amalfi coast, and was told to pay an extra 15 euro per person, to cover the difference, to visit the Amalfi coast after Pompeii and to have lunch included. This was told to us by our guide, Angela. Whilst arriving at Pompeii, it was hectic. As everyone had clearly booked through a variety of tour operators, everyone had different tickets. Some needed to pay towards the tickets, some for the tickets outright for entry and some had it included. There was no order around this, meaning we were left standing around whilst this was all arranged chaotically. Upon finishing Pompeii, we were then escorted to the restaurant for lunch. It was here that we were then told we were to each pay another 15 euro for lunch, which was not included in the tour. This is not what Angela had stated to us, making it clear earlier in the day on multiple occasions that it was included. When questioned upon this, Angela became extremely confrontational, rude and aggressive. She outright lied on a number of occasions, changing her story, from first of all saying she never said it was included, to then saying she said ‘lunch was included however by that I meant it included free time for lunch’. This confrontation happened in front of many of the other tour guests, who commented upon just how unacceptable her behaviour was. In addition, this is very embarrassing not only for us, but as you as tour guides trying to promote a reputable service. Angela demonstrated no customer service skills, and simply placed us on a bus to go home. In addition, she was willing for us to leave without our belongings which we had left with the Amalfi coast tour guide. At no point did Angela apologise for the mistake or misunderstanding. When returning the money for the extra trip, she simply threw it towards me. The service we have received was disgraceful. As a result, it completely ruined our day and left a negative viewpoint overall towards our holiday. It left us with no plans for our short time in Naples.

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33 1 70 38 74 44
33 1 70 38 74 44
Code produit : 5921P34

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