We are very sorry that you had such an experience with us. Please accept our sincere apologies from all of us at Go City Adventures!
We have asked our quality team to look into the issue and take appropriate action.
As a compensation to your bad experience with us, we would like to offer you same tour again FOC with a different experienced guide at any of your suitable times.
Please write to us at email@example.com
Thanks for letting us know the details as it always helps us in making sure we have the best guides.