We got out of the airport at 3:30p.m. and reached our Hotel which was only 20 mins drive away from the airport at 5p.m. Considering the fact that a private transfer will only cost you 12 AUD more and save more than hour I was super disappointed. So first time travelers check all your options before you pick this service.
I understand that they had to wait for other passengers but the communication was so bad. We were just asked to go and wait outside the airport and for a long time we were clueless as to what was going on. Once the vehicle came the bags were shoved in without any thought about its contents.
The plane was delayed and it took considerable time to get through immigration. Got through and there was no obvious signage indicting the pick up zone. No names held up which is the normal practice. Vehicle then had to leave to put trailer on - would have thought this would already be on the vehicle as it was obvious people would have luggage which would not fit in the bus. Did not use them to go back to airport as had concerns about reliability
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