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this is by far the worst tour I have had with Viator, I want to get money back if it is possible
I don't even know how to start with
it is an all day tour and the tour guide didn't do much, he dropped off the group in different point of interests in the island and then disappeared
the group just walked around and regroup after 45 minutes or so, we simply repeated this a few times and that's it
I have realized many of the recent 1 star reviews about this tour, and I don't understand why Viator didn't do anything about it
This wasn't really a guided tour. We paid a premium price for ferry tickets and the rest of the day we were herded like cattle with very little time to do anything on our own. Most of our time was spent waiting for the ferry or various buses. We met our guide Sasha at 9:50a, then waited to board the ferry at 10:45a. We boarded a huge ferry with several hundred people. Our group of 50 was told to meet at back of ferry as it reaches Capri so we could be first to the Blue Grotto. There we waited 30 min before getting on buses to go to Capri where we had just 40 min to look around. Then another 20 min waiting/getting on buses then drive to Anacapri where we had only 1 hour to look around before lunch. We had a very uninteresting lunch at Ristorante Barbarossa, where drinks i.e. water was not included. There was no guiding about the island, we were only told where to meet to get on buses. We paid quite a premium for someone to buy us ferry tickets. It was quite a stressful day and a waste of a day in Italy.
We were told to meet at 10:15 but then had to wait 45 minutes for all the other participants to arrive on the coach from hotels. We had been led to believe the tour was in English but it turned out to be in English, Spanish and German. The jetfoil was in fact the main ferry to the island - no skip the line, we had to queue up with everybody else to get on board. We eventually arrived on Capri around 11:40. We went swiftly to a smaller boat to head out to the Blue Grotto - we were told by the guide that we had to wait our turn to go into the Grotto in the rowing boats, it was not clear how many boats were ahead of us and we appreciated how lucky we were to experience the Blue Grotto but we did not expect to have to sit bobbing up and down for almost two hours before we eventually were able to go into the Grotto - by this time many people were feeling unwell on the boat. Returning to the island we were herded onto two minibuses - one for English speakers and the other for Spanish speakers for the drive up to Anacapri. We were directed into a restaurant for a very substandard meal and then were told by the guide that we had just one hour to explore the island before we had to meet up to catch the jetfoil back to Sorrento. It was very disappointing that we had to spend so much time waiting around, which meant that we had no time at all to see Capri town and barely any time to see Anacapri - for the cost of the tour it was certainly not value for money and we would not recommend it.
We had a great time on this tour. I actually did this tour last year as well but this time the Grotta Azzurra was open. Sasha was great and a great tour guide. We had a sensational time. This time I got to to see the famous rocks from a hill after taking the sky ride to the other side from Anacapri. The Grotta Azzurra was great and the line wasn't that bad even though it was July. The ride itself is about 4 minutes but still very memorable. Sasha knew what time was best for us to get there. When we arrived to Capri, we went to Anacapri first. We also had lunch included in Anacapri and all transfers. Overall, we had a great time.
Wir haben diesen Capri-Tagesausflug lange im Voraus geplant und gebucht und hatten aufgrund eines positiven Telefonats mit Viator eine gewisse Erwartungshaltung. Wir buchten diesen Ausflug extra in deutscher Sprache und nicht in Englisch, um mehr von der Insel Capri zu erfahren und man versicherte uns eine kleinere Gruppe von ca. 10-15 Teilnehmern. Leider entsprach dieser Ausflug nicht diesen Versprechungen. Wir wurden durch die Überlastung von ca. 30 Teilnehmern durch nur zum Anfang 2 Reiseleitern in Spanisch, Englisch und wir als einzige 2 deutsche Urlauber mit einer deutschsprachigen kleinen Info zur Überfahrt aufgeklärt. Auf Capri angekommen, stiegen wir alle ohne unsere Reiseleiter in die Boote zur Blauen Grotte. Dort war der Ansturm von vielen Booten und Privatjachten so groß, dass wir in sengender Sonne 2 Stunden warten mussten, bis wir endlich an der Reihe waren, um dann in die Blaue Grotte für nur 5 min hinein gerudert zu werden. Durch diese lange Wartezeit verkürzte sich unser sogenannter Tagesausflug erheblich. Wieder am Hafen angekommen, war nur noch 1 Reiseleiter für uns alle 30 Urlauber anwesend, der nun versuchte in den Sprachen: Englisch und Spanisch den Gästen gerecht zu werden. Der deutschsprachige Reiseleiter war nicht mehr anwesend, er war erst wieder in Sorrento für den Rücktransfer in die Hotels zuständig.
In Anacapri angekommen ging es verspätet zum kurzen Mittagessen, anschließend hatten wir dann nur noch 40 min Zeit für Anacapri zur Verfügung . Daher sind wir schnell mit dem Sessellift hoch, nur kurz auf die berühmten Felsen von Capri geschaut, wieder angestellt für die Sessellift-Abfaht hinunter, eigentlich war das kaum in diesen 40 min zu schaffen. Es war ein enormer Zeitdruck, da um 17.15 Uhr die Fähre von Capri zurück nach Sorrento ging.
Für diesen Preis hatten wir einen besser organisierten Ausflug in einer kleineren Gruppe erwartet und in gebuchter deutscher Sprache, es entsprach nicht unseren Erwartungen und wir könnten es unter diesen Bedingungen nicht weiter empfehlen.