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obligé de téléphoner quelques jours avant pour confirmer ($) ;
prélèvement lors de la réservation.
avec un retard de vol de 2 heures, le chauffeur nous attendait : soulagement !
gros 4x4 pour mettre tous les bagagges : accueil sympa pour notre arrivée aux USA.
124 $ + tip : cher mais quand le chauffeur est bien là à l'arrivée, ça vaut le prix.
Scam, they take your money and don't show up - see other reviews on Shuttle Cars page
I arranged this pickup -72 for a pickup at LAX and transfer to Beverly Hills hotel. It was my first trip to LA. Arrived at LA and there was no one with a board/device with my name on it. I then painstakingly went over to about 30 people with signs and checked each name. None had my name on it. I tried calling the number for Shuttle Cars but it gave me an out-of-hours unavailable response. It was approx. 8.30pm. I couldn't arrange Uber as my international phone didn't pick up signal or LA wifi. As a woman alone, I was scared and vulnerable. I ended up taking a taxi to my hotel and arrived 2 hours later. Got a call from Shuttle cars at my hotel asking whether I had arrived safe and when I explained, the lady said the driver would not be paid for not showing up. When I arrived back in the UK, I noticed that the 72 charge was taken. I called Viator who rudely brushed off the issue to Shuttle Cars. I sent Shuttle cars an email a week ago. Received confirmation of email but no response. I will now have to seriously report this as people's safety are at stake and money taken without service. Also, if you look at the reviews on the TripAdvisor page selected by Viator and those on the Shuttle Cars page, they are completely different. I did not navigate directly to Shuttle Cars when making a decision to book this. Very disappointed.
As per every booking we have done with Viator, this one was excellent. Our driver was waiting with a sign with my name on it, as we cleared customs, and helped us with our luggage to his vehicle which of course was clean, and as he loaded our luggage into the car we seated ourselves
Our driver pointed out some interesting things as he drove us to the hotel. We had no worries about his driving as he was professional and an excellent driver. When we arrived at our hotel he removed our luggage from the car and helped us into the hotel lobby as we had 2 suitcases and a carry on. We book Viator as they are professional curtiuos and always there when you arrive and ready to get you on your way.
I received a text when we landed letting us know the driver would be waiting at baggage claim. There he was with a sign with our name on it and ready to take our bags to the car. The ride was comfortable and the driver handled everything. This is the best way to arrive in a city you are not familiar with and be easily guided through rush hour traffic, with no stress to, directly to our hotel. I would definitely recommend this service.
We would highly recommend this transfer facility. Our driver was waiting for us in the arrivals hall and immediately took our bags and directed us to the vehicle which was a comfortable executive car. Our driver was fantastic and drove us through Beverley Hills and along Rodeo Drive as he was aware of our limited time constraints to visit the sites of the city. All in all a very enjoyable experience.