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All trip was organized very well, everything was on plan. Only one thing made me a bit upsad, all trip took 20h and just in Machu Picchu was about 2h time, almost no time to make good pictures because there were so many people there and guide was hurry up too much! After was 3h waiting in Aguas Calantes what is without sense... better was to stay that time in Machu Picchu
This was not an escorted tour and there was confusion with the person picking up the group. The guide met the group at the entrance of Machu Picchu, but the guide was not as thorough as other guides are, and I know because this was my second trip to this place. Still, nothing can take away the majestic views of Machu Picchu. The tour agent, Oswaldo, was very nice and very accomodating when I expressed my disappointment with the guide. He offered me a free Cusco city tour and indicated that the guide will no longer be working for the tour agency.
Desde el comienzo todo salió mal. La persona que nos recibió en Aguas Calientes nos dejó tirados y no nos informó de procedimientos. Tanto así que justo antes de subir a los buses para Machu Picchu, no teníamos pasajes de Bus. Cuando llegamos el guía estaba muy afanado, siempre hablando por celular, interrumpía su charla para hablar por celular. Lo hizo al menos en 10 ocasiones , no hizo el recorrido como los otros guías, faltaron paradas, muy mal. Al final, el transporte de regreso no fue como nos lo vendieron. Inclusive, el guía acepto un pago en efectivo de 20 soles para incluir en nuestro grupo a dos personas que se le acercaron en la entrada de la ciudadela. Nos montaron a un bus en el cual tuvimos que esperar mas de una hora (eran las 8pm a 2 grados C) hasta que se llenara el bus. nosotros debimos contar con un transporte para el grupo. era un bus de transporte público donde se subieron niños a cantar pidiendo monedas.
a uno le venden un paquete
Our trip began very early and when we met our guide Richardo we've already traveled in a minibus and a train for 3 hours. Richardo was excellent with his knowledge of Andians and Machu Picchu experience. After the guided tour, I had the afternoon to walk around and go to the hot springs which was recommended by Richardo and it was awesome! I would like to only add that my return trip was little confusing catching the bus and train and the bus back to Cusco was not explained very well. I had to make my own way back from the train station looking for a bus to take me into Cusco.
Great tour, really enjoyed it. The only problem was they only pick you up if your hotel is in the very center and mine was not so I had to go to the central square and wait for their agent at 3am although the police were present there and I didn't feel threatened. Then they put you on minivan, take you to the railway station in Ollantaytambo, put you on a train that follows a very scenic route, then one of their agents meets you in Aguascalientes at the foot of the Machu Picchu mounatin and puts you on a bus that takes you to the summit where their guide meets you and guides you around Machu Picchu it was a very nice guy and a very informative tour. They repeat the same process to take you back to Cusco and drop you off near the main square where you have to call uber or a taxi which are plentiful or just walk to your hotel as most are nearby.
Machu Picchu is undoubtably worth a visit - for the nature, the history or even the personal photos. The tour planned out all the stages of getting from Cusco to Machu Picchu and back. The guide was responsive via text message in advance to confirm all the details. Our guide at Machu Picchu was great - giving a lot of history and information. The train travel was in the executive car and comes with delicious snacks and drinks while you overlook the gorgeous scenery.
The only thing I wish that this tour had was a guide with you from start to finish, as it was a bit confusing how we get from one stage of the journey to the next.