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I am giving only 3 stars because the tour company needs better organization. We were told to be ready at our hotel for pickup at 820am,
they didn't pick us up until 845am , that was after we had to call. We were then taken to a small travel office which was 5 minutes away and had to sit there and wait until around 930am when that office decided to open. We had paperwork to sign and were given a driver and finally left for our to shortly after 10am. Being this was a 7 hour tour, I didn't know we would have to wait so long to get started. The driver was awesome and the Cenote was nice. We liked the Tulum ruins as well but this was our last stop in the main heat of the day. Tulum should have been the first stop, they should also have given us water as it is a mile walk in the heat just to get to the entrance of the Tulum ruins. Nothing mentioned this long walk and to make sure you brought your own water.
First, the good things: Coincidentally I was the only person who booked this tour that day, but instead of canceling, they honored my reservation and took me on what ended up becoming a private tour, which was really nice of them. This was the only group tour I was able to find that had the Tulum Dos Ojos combo, and Dos Ojos was absolutely beautiful - you can see stalagmites under the water, and the guide let me borrow a waterproof flashlight, which was key. The guide who was also the driver was very kind and considerate, and he kept an eye on me while snorkeling. Lunch was at a restaurant inside the Dos Ojos compound, and unlike usual tourist-y places, the food was great.
Con: This isn't a GUIDED tour of Tulum as it says on the description, it's a self-guided tour of Tulum. The guide stayed outside while I went in, and I really didn't learn much about Tulum. The guide didn't volunteer much information through the whole tour, so I had to keep asking questions in order to get information. So if you are someone who doesn't like having your ears talked off by guides, this might be good. But if you are looking for a true guided tour with lots of information, not sure if this is the right one.
This was a great excursion. We were picked up on time from our hotel,Riu Cancun and it was just us so we had the minibus to ourselves. Our guide was very polite and pleasant and did not talk too much which I liked. Tulum is a beautiful setting and well worth a visit. We explored by ourselves and there are pleanty of information boards at each building explaining the history of the Mayas and the functions of the buildings.We then went on to the cenote swim which was very refreshing and masks and snorkels were provided. If you can, I definitely think you should include a cenote swim if you are visiting the Yucatan. Lunch was a full hot meal and I chose the fish tacos which were excellent. The resturant also served a drink can't remember the name that contained coconut milk, carnation and cinnamon. It was delicious! We then headed back to Cancun and arrived at our hotel at about 3.45 pm so still time to enjoy the restof the day.
We were picked up on time. Our group was small (6 adults, 1 child). Leon was very nice (although quiet). We were able to explore Tulum at our own pace. Leon stayed with us at Dos Ojos Cenote and was very patient with those of us that were slower. Lunch was a real meal at Dos Ojos. Highly recommend!
We did the Tulum and Cenote tour with our family, two adults and two kids, and got a private tour since no one else was signed up for that day. Our driver and guide was Leon and he was very nice, courteous and professional. We toured Tulum by ourselves while Leon waited outside. Tulum was great, but not as exciting as Chichen Itza was which we did two years ago also a Viator tour. The Cenotes snorkeling was cool. Also a great spot, not too many other people there, so it felt less touristy. After Tulum and cenotes, Leon took us to a local restaurant for a lunch. Delicious food! Not a brown bag lunch which was given on the Chichen Itza -tour. Definitely worth the money.
The tour itself wasn't the problem. My wife and I were so excited to go on this tour because we had seen the great reviews and couldn't wait to see Tulum. We were told that our pickup time was 8:25 AM, so we finished breakfast by 8:00 and were waiting in the lobby by 8:10. After waiting for 30 minutes with no one showing up, we contacted the front desk at our hotel and asked them if they had seen someone come by. They said someone had come around 7:45 looking for us 40 minutes before we were told to be in the lobby. They had called our room, but we were obviously downstairs eating breakfast. We tried calling the phone number we were given in the confirmation email, but the phone number was unavailable. I attempted multiple times to contact them via email and phone, but never received a single reply. If the tour was bad, that's one thing. However, it was even a bigger disappointment because we paid, were so excited to go, and didn't even get to experience anything. I am sure the tour itself is great, but make sure that you double check or even triple check the pickup time. If you miss it, you may never be able to get in contact with them again.
Leon was great and tried his best, but there were about 30 total people in 3 vans and it was far too much to manage. The guide at Tulum only spoke Spanish no one in our group did so Leon had to translate as best he could. The cenote was beautiful but became very crowded with so many people. Then, the lunch place was unprepared for our group and it took almost 2 hours for everyone to eat. All told, it was a 10 hour day with a lot of wasted time