Booking confirmation issues

Confirmation is typically received within 48 hours of booking, subject to availability.  Once we receive notification from our local provider, an email is sent with either confirmation or notice that the tour is unavailable for your requested time/date.  

An Experience may be unavailable due to a few different reasons, including being sold out and unexpected/unforeseen issues (closures of locations visited or roads used during the Experience.) 

We apologize for any inconvenience, however, feel free to check our website for similar tours/activities that you may enjoy.

Any booking that is NOT confirmed will generally be canceled and refunded immediately. 

NOTE: Sometimes there are alternative options that are still available; In these cases, your reservation will NOT be canceled and you will receive an email with your options. If you receive one of these emails, be sure to reply as soon as possible with your preference so we can assist you right away.

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