Everything was great for the initial pickup at the airport on 9/28 to our hotel. On 9/30 they were to pick us up at our hotel and take us to cruise port. They never showed up and did not answer their phones. Just the day before I reconfirmed everything with them they told me all was good and that they would be at hotel at 9:15 in the morning. Never showed !!! Even our hotel tried to call them and were just put on hold. It was very disappointing to say the least. Be advised this was all prepaid.
Our flight into Barcelona was late. When we arrived there wasn't anyone there to pick us up. I called and was told because I was late they only wait 1.5 hours then leave. I provided my flight information at the time of booking, I thought so they could check my flight status and adjust the pick up time if necessary. I was told that because my flight was more than 1.5 hours late I was considered a
We used Viator for our son's family to transfer in Barcelona from the airport to our rented apartment. We were extremely pleased with the transfer. The driver was prompt and courteous; had a comfortable vehicle and made their arrival hassle-free. I was pleased that the driver was there when they walked into the waiting area. Would definitely use them again!
Great way to go from the airport to your hotel. I always feel way more comfortable after flying all day to be met at the airport by a driver holding your name and eager to help get your luggage to the car. It may cost a little more but to me it is worth every dollar.