Tour di 8 giorni del meglio dell'Egitto Scopri il Cairo, la crociera sul Nilo e gli hotel a 5 stelle di Abu Simbel

Thank you so much

Dear Mr.Paul Warm greetings from Look at Egypt Tours, I am Fayrouz Kandeel (customer service manager) Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations I really appreciate you bringing this issue to my attention. And thank you for your positive review about Look at Egypt Tours Guides in Cairo & on the Nile Cruise, We're committed to providing the best service & excellent staff. After I investigate about your complain, I just need to clarify some points that your mentioned. We didn’t Changed the itinerary It’s the same as the published one and what you booked , Everything is kept the same all the includes , You miss nothing Starting from the accommodation at 5 Stars hotel (4 Nights at Cairo and 3 nights Nile Cruise ). And all meals, all sightseeing mentioned , all pickups & drop-offs , all service mentioned in your itinerary . The only change was that on Day 7 instead of getting back early to Cairo, you get back late . And instead of finishing your Tour on Day 6 , It was finished on day 7 . But this was out of our hands. It happened because of the Nile Cruise Sailing and this depends on Water level during this time which make the Nile Cruise reach Luxor little bit late , and because of the domestic flights availability during this day . And We choose for you the best option to can complete all your visits and don’t miss any of the sightseeing and take your time during your visits. And This cost us much service & Lunch during this day which was not included and our staff has been with you all the time. Upon arrival Cairo our representative at the airport Kareem was waiting for you at the airport and He escorted you to your Hotel (Le Passage Hotel) 5* Stars Hotel inside the airport to can relax and stay this last night at your hotel . and We provided you what supposed to do from our side as a last night at 5* stars hotel , you didn’t stay at the airport till your final departure flight as you mentioned . We make all the includes in your itinerary, and even more from a full day tour service and lunch which was not included. And thank you for your feedback and please accept our apologize .