Dear Client ,
Thank you for your detailed feedback about our small group Florence Renaissance and David Tour .
I ‘m most surprised when you say our guide arrived late . Generally we ask clients to arrive a few minutes prior to the start of the tour , so perhaps the guide that day arrived right on time for the start of the tour and not earlier as Our guides generally do . Without knowing the day of the tour , I can not verify with the guide. I invite you to get in touch with us to let us the day in which you took the tour , so that we can investigate further. In regards to the Accademia tickets , I’m most sorry that your friend lost it . Unfortunately it is the Accademia policy imposing this rule this year , not us .
I’m happy anyway that you found the tour enjoyable and informative .