Dear Christopher,
Thank you very much for joining our day tour to the Jungfraujoch - Top of Europe and for sharing your experience.
With up to 5'000 visitors per day, the Jungfraujoch – Top of Europe is one of the most popular tourist destinations in Switzerland. While we try to make the journey as comfortable as possible with priority group boarding and reserved seats, the trains are usually fully booked in the high season during the summer holidays. On tour full-day tour from Zurich, we include a stay of 2 ½ hours on the summit. While we agree that this is not enough to explore every attraction in-depth, the tour is already 12 hours long and extending the tour would not be in the general interest.
We are sorry to hear that your co-travelers’ kids hindered you from enjoying the scenic bus rides from and to Interlaken. We would have very much appreciated it if you had directed your concerns to your tour guide who would have had the opportunity to speak to the parents and to find a solution for all parties involved.
For your next visit, we kindly invite you to consider our premium small group tours with a maximum of 16 guests. Not only do they lead to destinations off the beaten track, but they require a minimum age of 6 years.
We hope that you will still keep your visit to Switzerland in fond memory and that you returned home safely!
Best regards,
Amanda from Best of Switzerland Tours