We are very sorry to hear that you didn't have a great experience with us. Sometimes when working in nature it can be tricky to find the best options for snorkel sites due to weather, tides and other restrictions. I would say these restrictions were playing on the mind of the skipper that day and this is why he may have come across this way.
If you come back to Exmouth at any time in the future, please give us a call and remind us of your previous trip. We will be happy to make it up to you and make sure you get to see some of the most beautiful sites the Ningaloo has to offer.