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The transfer was on time, meeting us at the designated ocation. The map provided in the fax was very helpful. It was only us and one other couple using the service. We were surprised when we were transferred over to a land taxi to take us to the airport. When asked the water taxi driver stated it couldn't be taken to the airport. He didn't explain why. The water was calm, even though it had rained the night before. My assumption is it was dark and not safe to go out in open water.
Unfortunately, the 1st trip I booked was not a good experience. We requested a pick up for a 12 noon flight out of Venice . I was originally sent an email that the pick up time was 9:30. Then I emailed Viator and asked for an earlier time so I could be at the airport by 10 a.m. They responded the new pick up time would be 8 a.m. and to arrive 15 minutes early. We arrived at 7:35 a.m., 25 minutes prior to the pick up time, and waited until 8:30 a.m. After several calls to the tour operator that was supposed to pick up we walked 20 minutes to get a bus. The tour operator emergency line never picked up, nor did the main line. Very disappointing
Awful and stressful experience! When you provide your flight details and they provide you with a pick up time you cannot request a specific pick up time... you would assume that they have considered the fact that you have a flight to catch and some time has been built in to ensure you make it on time... well that is not the case. We received an email the night before that we would be collected at 10.55am - our flight was at 13.05pm - so although tight we assumed they would take us directly to the airport and all would be fine. Firstly, they arrived late and we were only picked up at 11.25am, then we were forced to sit on the boat whilst they dropped off people arriving to Venice and then still collected more people back at practically our original start point. We were eventually dropped off at the airport just after 12.30.... please note that our flight was at 13.05 and it takes 7 minutes to walk / jog to the terminal. We would have missed out flight if not for the pure coincidence that the flight was delayed by 30 minutes and the excellent support from the airport staff who helped us. It was an extremely stressful end to our holiday! We tried to speak with the boat driver who merely shrugged his shoulders and then proceeded to ignore us.
Well organized. You first need to find the tour desk which can be a little confusing because there are so many out there but we asked the information booth and once directed in the right area it was easy as the desks are numbered and easy to see. Its a little bit of a walk to the docks but mostly within an air conditioned corridor with moving walkways so it was easy. The ride was a great way to get to Venice as its like a mini tour and since you're visiting an island its an appropriate way to get there. Here's the most imporatant factor which you can't control the amount of stops to get to your specific drop off point. We had great luck as they only had our one stop so it was fast and direct. My son however, who arrived right after us, had to make 4 other stops before theirs so it took them over an hour. It would be great if they could limit it to 3 stops max but I understand they're trying to maximize revenue. To avoid other stops you could book a private water taxi but you'll pay more.
We booked the Airport transfer in advance and the process was so smooth and easy. We exited the arrivals hall, went to the tour desk and were told to wait 10 minutes for someone to take us to the boat. They were prompt and 10 minutes later we were walking to the pier to get the water taxi.
We were in a group of 10 which was maximum capacity and were all comfortably seated. They asked us to get onto the boat in order of the drop offs, so the first ones getting off were the last ones on. We didn't mind being the last ones off as this was the most scenic transfer we've ever been on and we enjoyed seeing the sights as we winded in and out of canals.
The journey to our hotel took about an hour, we were near St Marks Square, as there were 3 other drops offs before us. The drop off was about 5 minutes from our hotel, so really easy!
We had booked the same transfer on the way back for ease and were contacted by the agency, via the hotel, the evening before to confirm pick up time and location. We had gone out to Burano Island in the morning but got held up coming back due to confusion with the vaporettas etc, so we were worried we were going to miss our pick up time. I called the agency and they said they would do what they could to help but wouldn't be able to wait too long as we had a shared taxi with other pick ups. However, within 5 minutes I got a call back to say they had called the hotel and asked them to have a our luggage ready and that they would collect us from the pier at our hotel to save us some time. Luckily, we made it back only 5 minutes later than the original pick up time, just as the driver was pulling in.
It turned out we were the only ones in the taxi so our journey to the airport was only 25 minutes, meaning we were there 3 1/2 hours before our domestic flight so had too much time to kill at the airport. In hindsight, we could have done with another hour in the City but we were just glad to make it in time.
I would definitely recommend Bucintoro Viaggi, the drivers are great. the agency are very helpful and friendly and the tours are great too!