My son and I took the Pedicab Tour from 3 p.m. to 5 p.m. Traffic was heavy but our tour guide dis a fabulous job of negotiating the busy streets. He was on time for our pick up. The directions to the pick up point were excellent and his cab was easy to find. He spoke very clear English. He stopped and let us off at two or three places so we could go inside the building. He was very easy to converse with and offered some great tips on what to do and see while in NYC. My son has been to NYC many, many times. He was very satisfied with this experience. If I remember, Kenny was our tour guide.