I really enjoyed this tour and they went out of their way to make it work for me. However, they would not have needed to if the description of the tour had been correct. They do not provide transport from Panama City, even though it is in the description. And I was not able to cancel because it was too close to the date of departure. This left me in quite a bind. The resort arranged a 'discounted' fare of 30 for my pick up and drop off. In the end I paid quite a bit extra to make this day in the rain forest happen. It was an awesome experience but much more expensive than listed. When I asked the resort for a refund they said they could not give me one because I had paid Viator.
Thank you for bringing this issue to our attention. The round-trip transfer inclusion is meant to imply that they will provide transfer service from the designated meeting location, as hotel/resort pick-up and drop-off is listed in our exclusions. We understand why this may have been confusing and we are working alongside our local tour operator to ensure we can update this phrasing to be more clear in the future. We are glad to hear you still enjoyed your overall tour experience and look forward to being of service to you again in the future!