Because of your error, we were not able to go on this trip. We booked in advance, but the local tour company had no record of our booking and they were full, so we didn't go. I will never use Viator for anything ever again.
I now understand why one of the reviews said they 'didn't get this tour'. We called the third party pick up company and after quite a bit of discussion, finally arranged our pickup from our hotel. However, from there forward, there was utter confusion on their part. They had no idea where to bring us to get on the tour. Ridiculous since they were hired to bring us to this tour and had our booking confirmation information, which should have assured proper coordination. They drove for 10 minutes, parked along the highway, spoke on the phone, turned around, drove back 15 minutes, parked again, spoke on the phone, turned a different direction, drove and parked and then told us to get on a bus that had pulled over. We found out that they had simply been trying to find any tour bus with an opening that was on it's way to Catalina Island. This was NOT the tour we paid for. The part of the tour we were MOST interested in was the cruise down the Chavon River and we did not even get to do this! We searched and searched for a tour with this cruise and even paid 20 extra dollars to get the river cruise. Very, very disappointed in the coordination of getting their clients on the CORRECT cruise. Viator needs to do a much better job of telling the company they hire to pick up their clients where to bring them. In fact, put that information on the voucher, in Spanish, so the people who are still confused know where to bring you. The third party tour company we found ourselves with, Scuba Quatics, did a nice tour i just wish that was the tour we had intended to go on. So if you want the Catalina Island Catamaran Cruise, ask for Scuba Quatics.
The tour was awesome. Catalina Island is the bomb! I recommend if you are in Cap Cana you call first to see what days they schedule to come pick you up. They had to reschedule to pick me us up but they made it happen.
We didn't get this tour, we ended up on the catamaran to Catalina Island snorkel experience not the tour up the chavon river. The trip we did was very good but we paid £135.28 for a tour which only cost £118.22.