Very Good experience. The guide was really helpful and dedicated, it give you a very good taste and full overview of the beauty of jordan.
We highly recommend to ask to spend a night in the desert of wadi rum.
The only thing i would change is how they price any deviation to the planning compare to what a tour would charge. For example we wanted to spend less time at the dead sea but stop at the baptism site. The price requested was 4 times what it would cost for a half day round trip from Amman while it's only few km away on the same road.
Much of my review is about Zaid Tours, the booking agency. Note: Our tour driver was good and the tour guides themselves ranged from amazing to ok. Overall, this tour was fine. Not amazing, but fine.
Communication with Zaid was poor. Considering that communication and hotel bookings are their major role in this-- they outsource the actual tour to other drivers/agencies-- they deserve two stars.
We messaged Zaid and they set up our tourist visa to be given when we arrived in Amman. We sent them scans of our passports as they requested and then they responded that they did not understand why we were sending them these passports and they did not have a booking with us. I gave them our booking code again and reminded them that they requested the passport scans. Upon landing in Amman, the visa service provided was good. It was very fast and we were on our way.
We informed Zaid of our flight dates and times. Zaid requested our flight dates and times again, which we sent a second time. Upon arrival, they still did not have the correct departure date and time. We were two days into the tour and Zaid still did not our correct departure date and time despite us providing it to them verbally in person in addition to the emails.
We booked the Prime class hotel upgrade. Our hotel, Ayass, in Amman was fine though far away from downtown or Rainbow street. The breakfast buffet was okay. The dinner options were fine, but I recommend eating at the restaurants downtown. The air conditioner broke on the last night but not a big deal. Our hotel, Petra Palace, in Wadi Musa was definitely below our expectation and standards. The rooms were clean, but the breakfast buffet was very poor and the building was very old. Bad elevators and complaints about power outages in rooms from other guests. Petra Palace didn't even have our reservation on file when we arrived.
We booked and pre-paid transportation from the hotel to the airport. Due to our schedule, we ultimately did not need the transportation to the hotel but it was not refunded. With the availability of Uber, there is no need to book transportation to the airport on your final day.
Overall, I think you could do better by booking individual tours, but this tour was fine and you could definitely do worse. If you do choose to book this tour, book Prime class at minimum and do not book or prepay your final shuttle from your hotel to the airport.
TOUR OPERATOR COMMENT
Thank you for taking the time to submit your feedback. For ZTT reviews are meant to provide clear transparent information for the reader/traveler something we encourage in the pursuit of constant improvement. We would like to clarify some information with respect to your review:
1. ZTT receives thousands of emails daily and we are keen to reply accurately within 24 - 48 hours. Please note time zone and weekend difference or bank holidays that might affect our promptness. We make sure our reservations and operations teams have all the needful communication tools with our partners and clients.
2. We received an email with passport copies without further details. Our policy for security reasons, avoidance of fraud, and protection of our client’s data we require a booking reference just as you did earlier. We simply followed our procedure asking you to provide your booking ID and voucher. Normally clients hail this procedure; as it ultimately protects them and clients.
3. Prior to your arrival due to the discrepancy that we had already caught, the ZTT reservations team requested you to reconfirm the flight arrival and departure again to make sure you are met correctly at the airport something that happened flawlessly.
4. Our ground staff is trained to reconfirm departure details with clients when they are with them on the tour. This is a procedure done as nowadays airlines change times, routes due to many reasons. December is well known for flight cancellations due to weather and we at ZTT like to stay ahead of the game. A simple example was how New York airports shut down just this week (1st week of January 2018) and many of our clients had departure flight changes. This is usually also hailed by our clients and not taken as a negative point.
Lastly, Online transportation apps are not licensed in Jordan to operate tourism.
Thank you for assuring us that we do our work to the full with detailed oriented service following up the needful in all times for our client’s interest and benefit which is our priority.
Really enjoyed ourselves with the sights and received highly professional service from our tourguide Basel. I would recommend adding Petra by night, camel ride into sunrise as well as hot air ballooning at Wadi Rum. The weather is great during mid October so we had no problems walking around or enjoying the Dead Sea.
Would advise tourists to moisturize well, wear light clothes and hiking shoes for Petra.Do not miss the Al Deir Monastery as it as magnificent as the Treasury.
Careful not to bring electronics into the Dead Sea, we killed a selfie stick and a remote shutter in just a light dip into the waters.
Only downside was a local guide in Jerash who demanded a rather high tip of 25JD after bringing us to several peddlers and was pushing us to buy stuff, which we were later advised that this is not acceptable behaviour and they should accept whatever tip given. The agency was professional and informed the visitor center about this incident.
This is a very well coordinated and thought-out itinerary, with nearly every detail taken care of by the local tour operator with exceptional attentiveness. From the time of arrival at the Amman airport to departure, I felt we were in good hands. Local tour staff were competent and imparted great security. The only thing I would've changed, with enthusiasm, is the hotel in Amman. We stayed at the Regency Palace. It is not recommended. Let me repeat: not recommended. It has seen better days. While the food and for the most part staff were overall excellent, the accommodations were far less than what we expected for a superior class 4-star hotel and that's being extraordinarily generous. The hotel in Petra, by the way, was superb! Loved it. In conclusion, I would recommend this program to anyone heading to Jordan to see Petra and other sites - just check with local tour companies for hotel selections.
Excellent way to explore Jordan. Would strongly recommend upgrade to superior or deluxe. Hotel in Amman, not good. Excellent guide, Basel Mousa with Ziad tours was awesome. Picked us up at airport, took us to all the locations and back to airport. The most amazing experience except for hotel in Amman. Would highly recommend.
The driver was very good. In this group there were only my husband, my nephew and I and the agency was not flexible at all. We ended up using Uber to do the things we would have done with Zaid Tours otherwise. The hotels really needed a facelift.
This was a fantastically organised trip. From the tour guides to hotel accommodation there was really very little, if anything we would change. Omar our driver for the whole trip was fantastic and the tour guides we had at the different sites were all great. Jordan is honestly incredibly safe and there is so much to do and see it's definitely worth a visit! This trip covers literally everything we wanted to see and is very flexible adding or taking out places if you want, with also some afternoons of free time to explore places on your own. The weather in October was perfect and we would definitely recommend this tour! We had an amazing time. Thank you! :
This was not actually a group tour, it was more like a private tour of each of these locations. The food provided by the hotel is just okay. However, I would recommend this to anyone that is traveling to Jordan. It is well organized and the tour provides a private driver. The driver was great and even provides Wi-Fi in the vehicle. This was great for uploading photos of the sites we had just seen on the way back to the hotel. The hotels were also quite comfortable. 5 Stars - Highly Recommend this to anyone.
Excellent trip of sites you can't miss while in Jordan.
Our tour guide was Basel, whom I highly recommend. He met us at the airport, and we were carefree for the rest of the trip. He was very nice, knowledgeable, and well read. He was very flexible with additional sites we wanted to see, and we appreciate the history he provided, including his unique insights into the similarities and contrasts of Jordan with surrounding areas. He was a safe driver, and knew the ins and outs of the cities very well.
I consider myself fairly well traveled, and one major concern I had was the safety in Jordan. However, after landing and leaving the airport, I never once thought about this. The area is very safe, and I feel a bit embarrassed at how wary I was prior to the trip. There is police and an armed presence everywhere. The infrastructure is relatively clean and maintained, and is akin to some major cities in the US and Europe. The people seemed happy and nonchalant, and I was surprised to see the abundance of malls, massive homes, nice cars, and manicured highways. In a lot of ways, I felt like I was just in another part of Los Angeles good or bad lol.
With regards to the tour, it was well organized and we had a lot of free time each day. The only thing we would have wanted to improve was our hotel location in Amman. Our hotel was in Western Amman, which is definitely more of suburbia. We would have preferred the city and downtown area of East Amman to explore, and would have chosen this area if it is an option.
Some notes. We traveled in June, so the temperature reached 40C. Don't forget sunscreen and light clothing, and definitely bring some form of headwear that broadly covers your face and neck... This was an absolute life saver. Shoes will get sandy/dirty, so bring comfortable throw-aways. Voltage is 220. Average full course meal was 15. Water .50. The visa is 40JD, which you obtain at passport control.