Fantastic experience, the tour guide Jafar was excellent. He is very caring and knowledgeable. All of the places we visited offered an true experience of Jordan. We learned so much. Jafar stopped to buy us lunch fruit and provided us with water continually.
We took a private tour to Petra, Dead Sea and Uadi Rum with Viator. It was a wondeful experience. Our guide Nidal, was very helful and friendly. He is also a very good photographer I recommend this tour as well as Nidal as guide.
This tour, specifically with our driver Jafar, was an absolute highlight of my time in Jordan. The trip was well-paced, informative, fun, and an overall unforgettable experience. I would give it 6 stars if possible!
The highlights of our tour were Petra and Wadi Rum. We didn't enjoy the Dead Sea because the water and the resort was not very nice/access too expensive.
We had a bad experience with our driver (almost head on collission, combative/aggressive towards other drivers, looking at photos/watching youtube while driving.) We communicated our concerns with the operations manager; he was apologetic and said they would not hire him again.
We scheduled for a private tour to Jordan to which the representative at Viator guaranteed we would see all 4 sites (Dead Sea, Red Sea, Petra, and Wadi Rum). When we purchased the trip, the organizer decided to change the itinerary to accommodate our requested pick up and drop off times at the airport as we were flying in from Lebanon. Unfortunately, this required the organizer to eliminate 2 of the 4 promised trips which was never mentioned prior to payment. We asked to reduce the price by 50% since we were missing two of the promised sites, but we were refused. Although, the Red Sea option clearly states that it is not available during the winter months, Viator had no problem telling us this was included to get us to purchase the tour. We were given the option to cancel the trip to which we did due to discomfort with the organizer and were told we would be refunded 100%. We have yet to be refunded 9 days later - so we've been lied to twice. We are very disappointed with Viator and the organizer: Maljed. Please be very aware when doing business with Viator.
The tour guide was punctual, arriving at 7am to our hotel lobby. We started off with a 4 hr ride to Petra where we got to spend 4 hrs at the site on our own. The driver walked us in and helped us get situated with a horse/carriage for my elderly parents. We arranged to meet at a certain time at the car. Again, the driver was punctual. We drove to Wadi Rum and arrived after sunset. We stayed at Night Luxury Camp at Luxury tent with AC and private Bathroom ( one Double tent for each two persons) because we paid the $75 extra for the upgrade to have a heated tent. Totally worth it since it was COLD. The night sky at Wadi Rum was breathtaking. There were supposedly activities at the camp (bon fire, etc) but we were so exhausted from the day so we opted out after the buffet dinner. We did wake up early to watch the stars at 4am and the sunrise (it was a little cloudy so we missed it - womp womp). The tour guide picked us up after our buffet breakfast and dove us to 3 sites. He was a prior military service man so he taught us desert survival skills as we went through the Wadi. Super cool. We then took off for the dead sea and spend a couple of hours there. Pros: super nice guide who is knowledgeable about the desert and the country. Very patient and very willing to answer questions.Cons: we booked a private car for 4 passengers. The small SUV really only fit 3 comfortably, not 4. We were a bit crammed. The tour company is super nice so Im sure if you sort that detail out ahead of time, they will figure it out so that you are comfortable.
Jordan tour and travel company, Ahmed the tour guide
, 10 2018
Ahmed, the tour guide was excellent and caring. He took personal interest to make sure that we are taken good care of. He made every effort to explain us in English despite it was not his native language. Wadi rum was a unique experience particularly Boudin camp living. Petra is gem! Perhaps Aquaba should be omitted from the tour and more time should be given to Petra.