First issues arose with the pickup time, the voucher said 8am. I waited until 8.45 before I rang the agent and was told the tour didn't start until 9.30, however they would find out where the driver was. He had arrived around 8.40 but parked in the basement carpark and made no effort to find me until various phone calls were made, eventually got in the car just before 9.
Next was the itinerary, the car was clean and the driver looked presentable. However I didn't have the list of locations we were visiting with me so without any explanation from the driver I was dumped outside a small palace and was not told what it was or given any commentary. I was then taken to an old fort, again no commentary just dumped outside, I was starting to get very frustrated. Surely the company could provide a A4 piece of paper giving a brief overview of the itinerary, history of each place and suggested amount of time to explore each, not every tourist has mobile access. Next we arrived at which I later learnt was Bangalore Palace 25 mins before it opened. I enjoyed Bangalore Palace but not because of this companies organisation. Next was Commercial Street for shopping, again just dumped and asked when I wanted lunch, so I wondered around for an 1hr or so and did a bit of shopping before being provided a Dosa and small bottle of water. Overall this tour lasted well below the advertised 7-8 hours and was back in my hotel after 4 hours. Like I said just hire an autorickshaw, same experience and far cheaper.