We arrived on time at the airport. After we got out of customs, we looked for our guide and there was no one to be found. We placed a call to the company and after a brief hold we were told they are waiting for us on a different side of the airport. We were at gate 10 and the driver was at gate 6. Everything went smooth from there. If only they communicated with us before hand via messaging or email. Whatsapp is available to almost all but they didn't like other tour providers.
I arrived in Bangkok (BKK) on Dec 13, 2018. Overall I had a good experience with the company. My flight was delayed and I did not have a way of letting the company know in advance. When I got to the arrival hall, I was happy and relieved that I found the driver waiting for me.
The viator representative was good at the airport. However, the DRIVER was terrible! He took me to a completely different hotel to the one I booked!! Had this been my first time in Bangkok, I would have alighted from the van and then find out this was not my actual hotel!! I told the driver that this wasn't my hotel BUT he didn't speak any English. Surely, having given Viator my actual hotel name + the exact address, this should have been passed on to the driver!!! All very stressful!!!
After a 3hr delayed flight, we arrived at the airport and greeted us by a company staff with a smile and took us to the waiting van, no waiting the only passengers is me and my husband. We arrived safely at Marriott V.C. at The Empire Place . Thank you so much, we will surely book this company for our next trip.
After I arrived and cleared custom, I walked to the arrival hall, supposed someone is holding a sign with my name to let me how can I find my transportation. I have to ask the airport staffs to find their information counter and their staff. After a 15 mins. wait, a mini van came and we boarded. The van was kind of hot inside and we were told the A/C is on and the temperature will get lower after we get on the highway. Finally, the temperature just keep going up and I ask the driver what's going on, but he speaks no English. When I arrived at the hotel, the inside temperature of the mini van is 35 C.