It was an awesome experience and fun. The shuttle arrived on time to pick us up. The snorkeling equipment was decent quality and clean. Staff were very helpful and attentive throughout the trip. I was nervous at first, but they really helped me gain confidence to enjoy it. Very beginners friendly. Best parts were seeing a sea turtle (if you can), swimming through schools of fish, and visiting the shipwreck. They had a very clean restroom, shower room and the towels after the activities. They also had a staff using GoPro to shoot photos. You can see all the photos after the activities and see if you want to buy it. Be aware the prices for email w usb versus email only were different and one purchase can share with multiple people. They also offered parasailing and wave runner rentals(when you joined one activity, you can get 10% off if you want to join other activities.) but we did not use that service.
So much fun, would do it again!!! It was a bit more swimming than I was ready for but worth it. We got to see so many schools of fish, star fish, and we even saw two large turtles. One of which swam right under us!! I definitely recommend the tour and paying for the pictures at the end, they're worth it!
This trip was fantastic! I highly recommend it. Our guide made sure that everyone had the correct equipment and we got to practice for a couple of minutes before heading out. He always made sure that everyone was o.k. and comfortable. One of the ladies needed to hang onto the buoy a few times to feel safe. All 3 sites were great. When we returned to the dock, it was nice to have shower/toilet facilities and clean towels for our use as well. We purchased the professional photographer package, but just got home so haven't had time to review the pics on our computer. They looked great when she showed them to us at the dock.
Let me start by saying I'm jaded in that I've had the experience to snorkel some amazing live reefs around the world, swim with Hawksbill and the Leatherback Turtles largest species in the world and snorkel / dive some amazing shipwrecks in Aruba, St Maarten and a few other places, never mind stingray swims at Stingray Bay at the Grand Cayman Island.
I'll start with the annoying start - a couple of clowns had the bus driving around to pick them up claiming they were in one location then moved to another 1/2 mile away and we got there, no sign of them - via phone they are telling dispatch relaying to our driver they are in the lobby of the hotel and just as we are about to leave, they pull up and park in front of us, getting our carrying their McDonalds - the bus should have left them behind as it put us all in a foul mood to have been manipulated like that, driver most of all.
Once we got the port for the dive, the training was to go into the dirty port water - we passed on that opportunity as we've entire family including myself, my wife and two kids 11 and 13 had all snorkelled before.
Once we were on the boat, we went out for the snorkelling. First stop was a reef. I'd say it's mostly dead but there are still fish around. Spotted one colorful small turtle sitting on the bottom, the highlight for me at that spot. My snorkel wasn't working properly so I spent a lot of time fussing with it. This is where the staff showed themselves clearly. George, our guide was constantly offering assistance, got me new gear to resolve my problem and even offered me a tow to get back with the rest of the party. He continued to help, in fact towing my son and daughter around a bit too when they tired.
The second swim was to see some turtles. George worked hard to find them but having swam with the hawksbill and the leatherback turtles previously, this was disappointing. If you haven't had the opportunity to do this before, this would be interesting to see the little guys in their habitat.
The third swim was the best in terms of under water life to see, including barracudas and puffer fish as well as the usual assortment of small colorful fish. For the last few people in the waters just as we were getting ready to leave, someone spotted a small 8 wing span stingray in the water so a few dove back in to see it.
In all three swims, I have to say both the guide George and the driver also George did a phenomenal job of helping anyone who needed assistance from a tow to bringing the boat around to pick them up, etc.
What would have been handy was to have towels for drying out after the swim and keeping warm. We were advised to leave everything at the port before departing - for me, I've enough insulation aka body fat to keep me comfortable but my kids were cold after each swim, as it was on the cooler side that day.
Once we got back to port, they had dry towels, showers and change area to warm up and dry off.
In the past snorkel excursions we've done, they've often had snacks and drinks - this trip had water - as well - something you may want to bring unless they change their practice.
Their photo guy that was along as well to take pictures you would think he was part fish as he spent more time underwater than above. Tragically, in the end after all that swimming he did, there wasn't enough good pictures of our family to warrant purchasing the 265 photo package they did of the trip all 3 groups together I believe.
In summary, incredible support from the two Georges and they definitely tried to make the best of their environment to do what they do but the environment itself is suffering - and I feel its only getting worse everywhere too.
Sgt Rob showed us several sea turtles and we were very lucky to see eagle rays up close as well. Jesus took tons of great pictures of the small group and for a great price we were able to buy a thumbdrive of all the photos. Sgt Rob was helpful and insightful. Thanks to the crew, we had a blast!