Thank you for the time you took to give us your honest feedback as your feedback about our service is very important to us, which helps us to understand how we can do better.
Your experience with Fairview Wine Estate struck as a surprise as we never had any complaints before from all the clients that visited Fairview Wine Estate with us on a tour. Thus, the wine estate has always been a favorite selection for our tour guides upon until your complaint.
Even the couple that joined the group tour with you were happy with the quality of wines at Fairview Wine Estate. I acknowledge the reason for unsatisfactory experience with the wines at Fairview as I understand that each individual has a unique palate and what you might not have enjoyed, countless other visitors did.
Therefore, your feedback is much appreciated as we will try our best to work with more vineyards to ensure we offer memorable experiences as wish for all our clients to have a great experience with us.