I was told the pick up from the hotel was at 9am and it did not happen until 945, then when we arrived to the place it is too crowed and the people inside the volcano rushes the visitors to get out, its disorganized. Even if the people who throw water at you for a fee /tip You still come out of the lake with a lot of mud under the swimming suit and there is no running water or a shower to rinse on your own. Some improvement needs to be done
I contacted the number provided to setup pickup location and time. Chatted with them the prior day via WhatsApp. I was never picked up next day. They lied and said they were in lobby (they weren't) I called back and they said they forgot to confirm w me. When I talked to customer service, they said it was my fault and they did not want to refund. I am disputing with my credit card company. Horrible experience
It seems like every time I book a trip/shore excursion with Viator they screw it up. I booked this Cartagena excursion with them and was notified by them that I had to contact the operator at a telephone number in Cartagena. I contacted Viacom at least three times verbally to explain I would be on a cruise ship and have no int'l telephone so I need them to tell me where we meet and at what time. I was told by Viacom that the operator would contact me, which they never did over a one month period. I sent emails to the operator multiple times in both English and Spanish and never had a response. On the day of the excursion the ship's customer service desk called the telephone number on the voucher, which was an invalid number. So, we never went on the excursion because of this absolutely disgusting service!!!
The mud was cool but you have to pay the 10k for the massage and mud wash off. You aren’t really given a choice they just start touching you and don’t ask. There is a lot of idle time waiting for food at beach and waiting for transporatation back to hotel. This trip should be much shorter. Also our bus broke down at the end of the tour. Overall ok. Just don’t have high expectations.
Shouldn’t miss this in Cartagena - Karen was a great tour guide.
, 8 2018
This was a very interesting trip. Good thing is that your fee also support local communities (the extra services that cost 5000 COP each such as mud massage, helping you get the mud off you in the lagoon). If you understand this is a basic, no-frills place, you will have a great time!
Elizabeth, was courteous and sweet she made us feel at ease before we got into the mud. She took the time to explain all the rules and regulations before we arrived. The mud is a must the buoyancy is unexpected and the feeling is indescribable overall the experience is a must. I also took the morning that include lunch at Restaurant Donna if you are not eating that fish on the beach you are not living. Go get rejuvenated in that mud best 35 I ever spent.
It is a great price for hotel pick up, transportation, lunch and mud bath. If you are in Cartagena for a few days I would take a half day trip to Totumo. It's more like a mound. You can get a massage for like 2! You also can have the local women bathe you. I just had my husband clean me off ha ha! I do think there was too much down time. They could of easily cut a hour, if not two hours off the tour. I suggest you do the morning session instead of the afternoon.