Our guide ever showed up at the designated meeting point listed on the confirmation page. We also didn't have a contact name or phone number to reach out to. After waiting an hour in the rain, we decided to give it up. As we were waiting we noticed, two other free walking pass by- I would recommend dong those and saving your self the money and trouble.
Absolutely horrible. Arrived at the meeting location 10 minutes early at 5:20. Ended up standing there and waiting until 5:50 PM 20 minutes into the 60-minute tour for a real tour to come by and pick us up. The tour leader didn't acknowledge us and actually seemed puzzled as to why we started following him around. He did not speak any English and it was fully dark by the time we started walking around. Many people of the tour started leaving and going off on their own, which we also did after about 4 minutes. Horrific waste of time.