I frequent many spas and I must say while the ladies there were very nice, it was not what I was expecting. The pick up they arranged from the hotel was a nightmare! The facial was really just a wash, maybe a mask I'm not quite sure because I wasn't told what they were doing. The shower to wash off the mud wrap was sooooo small and the shower head would not stay up. I was not given anything to help get the mud off, I had to use my hand. The people were nice but not the experience I was expecting.