The meeting point for this tour was a complete dogs breakfast. We arrived at the tour start time of 11.30 yes we should have been earlier but could not find a 'purple umbrella' as described in the tour info. We ran among the crowd looking and asking people but could not find our group. I rang the contact number and the man that I spoke to tried to contact our guide but could not. He tried for over an hour and could not contact her. We therefore missed the first hour of the tour at least before we met up with the group outside the palaces. The rest of the tour was good.
This company needs to improve its procedure fro meeting and ensuring that all customers are present.