I was on cruise supposed to tender into Peter Port, Guernsey islands, on May 7, 2019. Due to rough seas, the ships captain announced that stop at this port was cancelled.
i tried to contact Viator same day, but after being on hold on a chat room for over 20 minutes, I was told to try later or phone them. (From the high seas at at least $5.00 a minute.)
Now that I am back, I have contacted Viator, and told about my situation. Thay can not do anything about it, except scalate my complaint for a refund, to their managers, since the local vendor, has posted on the Viator website that are sales are final.
So beware about buying any tours from this vendor through this company. Even if is not your fault, they will keep your money.