The driver was waiting for us upon arrival. The car was clean, AC was on and the driver was safe. The driver explained what we were seeing on the way to the Old Quarter.He did speak Vietnamese it was not a problem since my wife is a native speaker. Very nice transfer no complaints.
I did not know the addition cost if go to Hai Duong city. Your price for Hai Duong is higher than transportation arrangement from hotel. I tried to cancel but could not find the cancel button and could not reply via email. Finally, I had called the driver to cancel it and he has keep to follow with me.
Hi Fanny Wong,
Thank you for your kind booking. As you booked for Hanoi airport transfer to Hanoi city which is much closer than from airport to Hai Duong city. therefore there must be additional fee applied. When you called us to help you with booking cancellation support. We already tried our best but we did not see the cancel button. As the cancellation time is over. So we asked you to contact viator to help you to cancel it. Why you write such negative review on our listing? Could you remove it and contact viator for refunding? As it was not our fault for such bad review.
We were late clearing customs from the tentative pickup time but on exiting the airport the driver was waiting patiently. Great safe ride in a new clean car and were given some commentary in english on the various major features along the way and dropped off at the front door of our hotel. Excellent job, decent price and no haggling with airport taxi's.
It was a pleasant ride. The driver was patiently waiting for us at the gate with our name on a poster card. It took a long time at immigration, so we were happy to know hed be waiting for us even though the very late hour. It was a nice ride to the hotel. All along the way the driver answered our questions and gave us useful information which we really appreciated. We highly recommend this service.