I had purchased a Senior Citizen ticket for my mum. Before we embarked on the tour, the lady from the tour operator Discover Krakov asked me for proof of my mum's age. I told her I had left the passport in the hotel, which was 5 minutes away and I could get it at the end. She said it was alright. 15 minutes later when we walked up the hill to the castle to begin the tour, she asked for ID again, as if she expected it to suddenly appear and then charged full price for my mum who was clearly over 65. It is true that I should have brought my mum's passport but if the agent form Discover Krakov had told me to get them when we were first waiting I could have done so. This spoilt the tour somewhat for both mum and I. I have no complaints with the actual Tour Guide he was friendly, knowledgeable and allowed my mum to access the lifts of the castle as she would have had difficulties with all the stairs.
Awesome tour, we were pretty rushed though, and even lost the tour guide a couple of times. I was with my 80 year old father, who can generally keep up. We were walking up and down a lot of stairs and on uneven ground, the pace was a bit unreasonable. Besides that, I would still recommend going.
Great, informative and comprehensive tour of the cathedral, palace and armoury. Our guide was fantastic and we would highly recommend her - she was patient and addressed questions thoroughly, and even extended the tour so we could cover everything. We would have found it impossible to cover as much as we did on our own and we also learned an incredible amount about the history of Krakow and Poland.
Please let us know what went wrong. We'll follow up with our local provider and do everything possible to improve or fix the problem.
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Viator has not responded to my comments regarding Private Tour: Krakow Walking Tour of Old Town, Kazimierz and Wawel Hill so apparently it does not want my future custom