One of the main reasons for our trip to Poland,was to pay our respects to the atrocities committed to the inmates of Auschwitz.
Whilst the museum has done an excellent job of preserving the area 'as it was,the problem we had was with the guided tour.
From the start of the tour,we were ushered 'at speed' through the whole place,trying to keep up with the tour guide took away the ambience of what the museum was supposed to be about.we noticed it wasn't just our trip that was proceeding like this,but other groups that were around us....which leaves us to think that the museum dictates to certain tour guides/operators to perform some sort of high speed conveyor belt.During the tour,whilst the guide was informative,we had no chance to look at the presented artefacts in certain rooms,or the chance to read the letters etc in the glass protected cases,or even to just take in for a minute the 'feeling' of the subject nature.
We had no time at all to have a look in the bookshops before we were ushered back onto our buses for the return journey.
We booked through Viator,who 2 days before the tour,and after accepting and confirming our purchase,then sent an email asking us if it was possible to change our date,because of 'overbooking'.when I refused because we could only make that day,and asked twice for an email to confirm we still had a place,we heard nothing for two days until I was emailed a confirmation voucher....furthermore,we weren't informed of the pick up location and time until the evening before.... ridiculous.
We feel that what would never be classed as an 'enjoyable' trip,by its subject nature,was ruined by the high speed conveyor belt system operated on this tour,and was disrespectful to the subject nature.
Overall,brilliant museum,spoilt by a rushed tour.
Guida (Francesco) ed organizzazione perfetti. Il tour non è stata una semplice visita ma un percorso in cui la nostra guida ci ha trasportato indietro di 80 anni toccando, con eccezionale competenza ed umanità, aspetti della vita e della morte in questi campi che il solo pensiero fanno rabbrividire. Grazie ancora.