Though these tickets are priced almost double the price you'd pay at the Tower ticket counter, you'd be assured of tickets for your preferred time slot. Counter tickets are almost always sold out well in advance. We had our moments of anxiety though when the lady at the check in line told us that we were issued "Group tickets" and that we need to be part of the larger group. She had to consult her colleagues before letting us in. The lift ride up to the tower was nice and the observation deck offered breathtaking views of the city. We went for the 6.30 pm ride which was ideal...we could see the city against the backdrop of the twilight skies. The whole event takes about 45 minutes and you'd be down on ground zero in time for the fountain light and sound show.
Tour was cancelled by the tour operator and waiting for the refund
, 6 2019
This tour was cancelled by the tour operator just a few days before the start of the tour. The email from the tour operator stated that they would issue a refund. Have waited over a week and no refund came. Sent them an email and no response. Working with Viator to sort it out.
Well very satisfied with both Viator and their local agent who supplied the pre booked tickets. Although initially was expecting a e ticket through email based on the communication that “ticket will be sent separately as the purchase voucher was not the ticket “ and no separate email with the ticket was ever received . This created a little panic. But the customer service at Viator and the local agent legion managed the situation exceptionally well. Although the responses was not quick . But at the end the tickets were delivered to me at the entrance as promised by Mr Ganesh and we enjoyed every moment all worked out very well At the end . Thank you everyone both Viator and Legion parking local agent.
Thank you for your feedback. Please note, the Skip-The-Line feature associated with this tour is referring to the line purchasing the tickets themselves, which are often sold out on site. Regrettably, there still may be a queue into the tower for safety reasons to avoid overcrowding or to pass through security check-points. We hope you were still able to enjoy your overall time in Kuala Lumpur.
The Petronas Twin Towers are a feast for the eyes and a wonder of architectural world. The design, the material, and the skill used is matchless. No man-made structure can match the Twin Towers, the signature of Malaysia. The staff and the management was equally magnanimous. I would like to visit again with another bunch of friends.