The company that ran the Hampton Court Palace Tour was really accommodating, especially as I had to reschedule. Their communication was excellent. The tour itself is something I would recommend to friends. I did it with my daughters who are 13 and 12. They were unsure to start with but loved it. The guide was approachable and gave a really interesting commentary - not ladden with dates but with parts of history that I think my girls will actually remember. Thank you so much - sorry I can't post the photos but again the guide took the time to take photos of us which we appreciated.