The driver was terrific. Excellent driver, kind, courteous. Totally professional. He helped me in and out of the vehicle and waited until my husband ran home for the fob to our gate so we could get in.
For international flight, ideally I get to the airport 3 hours before flight. Pick up at 11:10am, flight at 2:40pm. We were at the lobby at 10:30 am to make sure we, don't miss the ride. Next time we will take the cab or UBER so we have a better control of time.
Despite the driver being told we "cancelled" our reservation, he appeared as scheduled and indicted it was a technical glitch. That was a bit unsettling but the driver was great and provided commentary about the sites as we made our way through London. He also accomodated our request to make a "pit stop" for a bathroom run.
Our driver was fantastic. He picked us up 15 minutes before the stated time. We are early people so this was quite a nice surprise. We had to wait about 20 minutes for another customer who wasn't ready when we showed up. The driver was friendly, engaging and got us to the airport well ahead of our flight departure time. Be advised that the trip from London's city center to Gatwick is just over 2 hours. I would definitely recommend and use this service again.