I had a great experience in London. My flight was 2 1/2 hours late and I was concerned about my pickup at Heathrow. I didn't need to worry. When I walked out into the arrival hall, there was my driver waiting for me. He was extremely courteous and I was so relieved. I was picked up on time for my return to Healthrow, again by a very courteous and professional driver. I would highly recommend this company.
your driver was so hipper and drop us in the wrong hotel and left us alone in a foreign country
we was force to take a cab to reach our main hotel and destination after 9 hour flight
i was a terrible mistake to ise Viator i will not advise nobody to use this co
unless they refund me my money and pay for my taxi
i have the proof to show
Thank you for your feedback, we always send to our driver all the details regarding your arrival and your destination, this information was provided by yourself or your travel agency, if for some reason your hotel has been changed and the new Hotel name and address was not passed to us, we obviously will not be able to give to the driver, but you could have informed the driver during the journey between Airport and central London.
Our driver Antonio was fantastic and knew how to get around the traffic issues we encountered. Even with the traffic issue we made it to central London in good time. The only thing that I would improve on is a designated spot to meet the driver. Our instructions were to meet in the arrival hall but there are a lot of drivers all thru the arrivals hall so having a designated spot would help and avoid wandering around looking for your driver.
Our driver was waiting at arrivals with our name on a sign, He was very friendly and helpful and within 5 minutes we were enroute to London. Our drivers name was Antonio and he was an excellent, safe, and knowledgeable driver who gave us information on many sites as we passed. Antonio went out of his way to take our luggage into the lobby and we were checked in about 1.5 hours after our aircraft arrived at the gate at LHR. Antonio gets 5 stars. I cannot imagine a more pleasant or efficient way to arrive in London, Thankyou Antonio.
It's always nice to now when one travels to a new place that you have no worries. After retrieving my luggage I went to arrival pickup. My ride was just a phone call away. I was not sure where to look but after a phone call my driver phoned me right back and told me where to go. There he was waiting for me. A very polite man. Took my luggage and escorted me to the car. Many thanks for your services.