Worst car service ever used. Gave bad information on why they were over an hour late for the pickup. Had to call them several times from the airport, said car broke down, then heavy traffic as an excuse. When driver finally arrived she was very helpful and apologetic, but too little too late. Don't know why you recommend them with so many good car services available.
After a 10-hour flight, we are glad to have booked a private transport to our hotel. Not knowing how long it will it take us to get through customs and to pick up our checked in luggages, I requested to be picked up an hour after our flight landed. We got through the airport early so we had to wait a little, no problem. Our driver was professional, helpful, and very friendly. We feel welcomed coming to London.
Not the cheapest way to get into town but, after a long and uncomfortable flight, it was nice to get into a roomy, quiet van and head to the hotel. We had an MPV due to luggage, and it was great. Our driver was courteous. Traffic into London, on a weekday morning at rush hour, was typical big city bad and took over an hour. Use the bathroom before you leave the airport.
Arrival London on time but due to long line going through immigration and customs, we finally got out and met our driver, we were told that due to extra waiting time that additional parking fee was required, we are group of 12 with two cars with 6 guest each car, one of the car stopped half way enroute to hotel and demand that extra fee must be pay or he will not continue, so while we understands that the extra waiting time may required extra fee, but it is quite unacceptable to stop half way and demand payment. While the delay was no fault of us due to long line at immigration. All payment as agreed was prepaid.
When we arrived there was no one waiting for us. After calling and being told the driver would be right there, he showed up 30 minutes after we exited the baggage claim area. On the positive side, the vehicle was very clean and in excellent repair if not actually new, the driver was polite, helpful with the bags, provided a very safe yet expeditious journey, and seemed to know the roads well.
My driver met me at inside just as I grabbed my luggage and helped me with the bags. He was a nice guy and an excellent driver. Getting into downtown London is a hassle so it was nice to have a great driver.
I booked the driver to meet me at Heathrow Terminal 3 months ago. I landed yesterday and hung around for over an hour. No driver. This is disgusting and I'm appalled. My first trip overseas and I knew I couldn't brave the Tube or the bus, so I went with your company. But you let me down. Not only me, but many others were waiting also... Not happy at all.
Was met by driver right outside of customs taken to car and was quickly dropped at my hotel. Very easy transfer after a long flight to the UK from the USA would definitely use again and I'm a travel agent so I will recommend to all my clients who needs transfers around London.
We were a bit disappointed with this service. Our flight was delayed departing by about two hours and I emailed to notify them. The person responding to the email was super friendly and assured us our driver would pay attention to arrival time and would meet us at the arrivals gate. Problem was, the driver wasn't there and we waited for about 30 minutes. When the driver finally arrived, he did not offer to help with the luggage but just turned and headed toward his car. In the car park for hired cars, full of Mercedes and other nice cars like the picture attached to this booking offering, but we got into a Volkswagon mini-van. The driver didn't talk to us the entire way! I tried to engage in conversation, but he just didn't engage other than short one to three word answers.