Great boat, nice people, service not really at VIP level
, 7 2019
I booked the trip over two weeks in advance only to be notified the time slot I had booked was not available the afternoon before my morning schedule.
Luckily I had not booked anything for the afternoon so was able to move, otherwise would have been a disaster.
The email instruction link to the check-in on the day didn't work and so we ended up walking along the marina trying to find the check in counter when actually there isn't one and you just head for the boat.
Once we go on board though we discovered a beautiful boat with lots of seating options outside or in the cabins.
The boat was well presented.
We waited for the few remaining passengers to join and left a little behind schedules due to waiting for the last couple. Drinks should be been offered during the wait would have been more effective.
The trip out to sea was fantastic due to a wonderful boat and effective captaining.
The staff tried to be attentive but the food and drink process needs a bit more speed and focus to really meet the appropriate service level expected.
All in, the boat was well worth the cost per person, the dolphin viewing and swim were great. The people were nice but not truly service orientated enough and we were let down with a promise of photos to our email afterwards, that didn't happen due to some excuse about camera problems but this was only after being chased a few different ways.
In summary you will love the boat and the dolphins..the service will hopefully move towards the VIP level and earn the tips requested as you disembark.