Voucher received did not state company name, Malta Transfers, and no one in the airport seemed to understand what I wanted. When I finally got someone who knew and led me down a long empty hallway to the last booth, while I was dragging a broken bag, handle broke and couldnt extend it to pull, and always flopped over so I was dragging it. Not Mr helpful or welcoming to Malta! Especially to a senior citizen lady. When I got to the booth, was waved to a chair across the hall while the clerk chi-chatted to the guy who showed me where it was, and another guy. When she finally went out for a cigarette, she said they were waiting for 3 more. 45 minutes later, the family arrived and we were off, again no help with luggage. Driver was one chatting up the gal. Wont use them again, driver didnt say anything about where we were going. Not a good welcome the first time to Malta.
Not recommended - Biggest complaint is lack of communication. Our booking information indicated the company was Robert Arrigo and Sons. We anticipated being met after exiting baggage claim by transfer representative. No one. We wandered around the airport and eventually found something called Malta Sightseeing way at the end. After many questions seems THEY were providing the transport service. We were among the LAST to leave the airport nearly 90 minutes after having retrieved our luggage. Van had 8 passengers - made 4 stops prior to ours. Next time: take City bus then cab OR simply cab from airport.