i was told that pick-up was at 4:3am. Got up at 4am in plenty of time for 4:30am and got a call at 4:10am telling me that my pick-up was there. I got ready for 4:20am, which in my understanding was 10 minutes early and still looked very late for everyone that was waiting.
Very disappointed with Viator with this trip - please do keep asking fro my two cents worth
I asked to arrive at 17:00 because I wanted to get to the airport early. Even if i had called in the morning to confirm my booking, when we expect to come pick us up, they had no idea of our reservation. Eventually they arrived at 18.15 and the driver was slightly disturbed by our insistence.